Today there was a very enlightening and edge of the seat chat session with AMAZON.COM customer care ..... I ordered a computer part from amazon.com , I paid extra dollars for faster shipping , where they assure 2-5 days instead of 9-15 days... and now the arrival date it is showing is 11 days later.... so I talk on the live chat , summary of a 40 minute long argument with MR. Praveen..... I asked
** Why my order is dated so late when I have paid for urgent shipping ?
- can you show me the mail where we have mentioned that ... ?
( By then I realized I had never seen any mails )
** 7th June was written as estimated date on my Amazon account and I thought maybe it is the last limit , so I waited ? Isn't this info on my order , on your account , correct ?
- I don't see 7th June mentioned on your order
** Yes because today morning it has changed to 11th June
- So what is your concern ?
** Why so late ?
- We had informed you by mail about the arrival date you should have cancelled the order
** Thanks for telling me that , but when someone orders something from one place in the entire world and has waited enough he might not be in a position to cancel it ... but I am just asking why do you show incorrect number of days when asking for extra money for faster shipping, at least write right estimate so that he can decide ....
- we had mailed you that the arrival would be on 14th June
** I never read any mail as every info is there on the Amazon account where it is still 11th June , this 14th june is news for me , why two different dates in two places for the same order ?can you let me know my mail id on which you have sent me all the mails ?
- sorry for security reasons we cannot
** (so I myself go in my account settings and find that I had never added any email id , and only my phone number is mentioned for correspondence )
Hello....Do you know I never added any email id ??
- Ok so add now and mail us your concern
** you were lying to me
- didn't get you , please elaborate what is your concern
** where did you mail me when I have never given you my mail id ?
- what is your concern
** you are from India or US ? ya wo bhi secret hai ?
- Please talk in English
** It doesn't seem from your name that you don't understand Hindi but may be to make the clients from a particular country feel the sense of belongingness either you change your name or you are lying , I can't even guess your gender now. no one on this earth will ever know what my problem was and who you on the other side are... jaane de yaar bye......
------------------
Call center guys are helpless I understand and sellers are inaccessible ......Nothing big just that even with the biggest online shopping sites, face to face shopping wala maza nahin aata yaar.. :)
